Privacy policy

Privacy Policy

Last updated: 1 July, 2025

This Privacy Policy describes how NASTY Worldwide Store ZA ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you interact with our website, https://nastyworldwide.co.za (the "Site"), or use our services (collectively referred to as the “Services”).

By accessing the Site or using our Services, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or any of the Services.

1. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our data practices, technology, legal obligations, or business operations. All changes will be posted on this page and the “Last updated” date will be revised accordingly. We recommend reviewing this page periodically to stay informed.

2. What Personal Information We Collect

We collect personal information that helps us serve you better and fulfill your orders effectively. This includes:

Contact Details: Full name, phone number, email address, and delivery address
Order Information: Billing address, payment method, shipping information
Account Information: Username, encrypted passwords, security questions and answers
Usage Data: IP address, browser type, device type, access times, browsing behavior
Customer Interactions: Emails, chat history, complaint submissions, support tickets
Loyalty Program Data: Reward points, referral codes, product reviews, gift card balance

3. How We Collect Information

We collect personal information through multiple channels:

Directly from You: When you sign up, place an order, leave a review, or contact support
Automatically: Through cookies and tracking technologies when you visit or interact with the Site
Third Parties: Including Shopify (our eCommerce platform), payment processors, advertising and analytics platforms, and courier partners

4. How We Use Personal Information

We use your personal data to:

Provide and Manage Services: Fulfill orders, process payments, deliver parcels, handle returns/exchanges, and manage your account
Send Transactional & Support Communications: Including order confirmations, shipping updates, and service alerts
Improve Customer Experience: Analyze usage to enhance Site functionality, troubleshoot issues, and respond to support queries
Marketing and Promotions: Send promotional emails, targeted ads, and special offers (opt-out anytime via unsubscribe link)
Compliance & Protection: Enforce our Terms of Service, prevent fraud, and comply with legal requirements

5. Cookies

Cookies and similar technologies help us personalize your experience, remember your preferences, analyze traffic, and deliver targeted ads.

You can manage cookie settings via your browser.
Blocking cookies may affect functionality and usability of the Site.
Learn more about our cookie usage via Shopify: https://www.shopify.com/legal/cookies

6. Sharing of Personal Information

We may disclose your personal information to trusted third parties, including:

Service Providers: Courier companies, IT support, analytics providers, payment gateways
Marketing Partners: For campaign management and ad targeting
Legal Authorities: When required by law, court orders, or regulatory obligations
Corporate Affiliates: Within our business group
In Business Transfers: In the event of a merger, acquisition, or sale of assets

All data sharing is done under strict confidentiality agreements and for legitimate business purposes.

7. Children’s Privacy

Our Services are not intended for use by individuals under the age of 16. We do not knowingly collect or store data from minors.

If you believe a child has provided personal data to us, contact us at hello@nastyworldwide.com to request deletion.

8. Data Security & Retention

We implement technical and organizational measures to protect your personal information. However, no online service is completely secure.

Your data is retained only for as long as necessary to fulfill the purposes stated above, or as required by law.
We recommend using strong, unique passwords and never sharing your login credentials.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: View the personal data we hold about you
Correction: Fix inaccuracies in your profile or data
Deletion: Request the removal of your data from our systems
Data Portability: Receive a copy of your data in a readable format
Restrict Processing: Limit how we use your data in certain situations
Withdraw Consent: For previously consented uses like marketing emails
Appeal: Challenge our response to a request if you believe it was unfair

You may exercise your rights by contacting us via email. We may require verification before processing your request.

10. International Data Transfers

If you are accessing the Site from outside South Africa, please note:

Your information may be transferred to, stored, or processed in other countries including the United States and countries in the EU or Asia.
We follow international standards and use legally recognized safeguards like Standard Contractual Clauses to protect your data during transfers.