EXCHANGE WARRANTY POLICY

1. Warranty Period

For Customer: Shall be Seven (7) days from the date of purchase. 

For Warranty Hub: Shall be not more than Twenty-Four (24) hours after receiving Customers exchange request.

2. List Of Defects

For the defects please check the list below:

3. Warranty Form

All users must fill in an online warranty form immediately upon purchase. Failure to do so shall make the user ineligible for the exchange warranty.

4. Exchange Process

Timeframe: 

If any of the Products become defective within the "Warranty Period" defined above, the Warranty Hub shall promptly report the condition of the product within Twenty-Four (24) hours upon receiving complain/exchange request from the Customer. Within this time frame, if the defects are identified, the Company will provide an exchange / replacement of the same product to the Customer within Seven (7) days.

Proof Of Purchase: 

Always keep your receipt or order confirmation, as this will likely be required to process any warranty claims or exchanges.

The Warranty Hub may promptly replace the defective Products by giving a new product from the exchange stocks provided by the Company.

Subsequently, the Warranty hub will either return the defective Products to the Company, if possible, or the Company will send its representative to attend the destruction of the defective products, at the territory.

4. Exclusions

Please note that the warranty only covers Products as stated. 

Damages resulting from improper use, unauthorized modifications, or negligence are not covered. In such cases, neither the Company nor the Warranty Hub shall be obligated to replace the defective Products for these reasons.

5. Assistance and Resolution

The Warranty Hub agrees to assist end-users with warranty claims and collaborate with the Company to resolve any issues.

6. Obligation to Provide Proof of Shipment & Final Documentation upon Arrival

For each exchange stock shipment collected from the Company's warehouse, the Warranty Hub is obligated to furnish evidence in the form of a stock list to the Company. This documentation must be submitted before the date of the shipment.