Cancellation and Refund Policy
1. Order Cancellations
Once an order has been placed and payment is confirmed, we do not accept cancellations under any circumstances.
- This includes requests made immediately after placing an order.
- Orders are processed swiftly to ensure timely delivery; as a result, changes or cancellations cannot be accommodated once the checkout is complete.
- Please ensure all order details-including product selection, quantity, shipping address, and contact information-are accurate before confirming your purchase.
2. Refund Policy
Refunds are strictly limited to cases covered under valid warranty claims and are not issued for reasons such as change of mind, incorrect product selection, or delays caused by external logistics.
Refund Conditions:
- Only products that meet the requirements of an approved warranty claim are eligible for a refund.
- All approved refunds will be issued in the form of store credit (web credit) to your registered NASTY account.
- The refund amount will be based on the product price listed at the time of purchase on our official e-commerce platform.
Note: Store credit can be used on future purchases and is non-transferable and non-redeemable for cash.
3. Warranty Claims
If you believe you've received a faulty product or have experienced a product defect that falls under our warranty terms, we're here to assist.
To initiate a warranty claim:
1. Email our support team at hello@nastyworldwide.com with the following:
- Order number
- Product name
- Description of the issue
- Clear photos or videos of the defect (if applicable)
2. Our customer experience team will assess your case and provide clear instructions for the next steps.
3. For any further information, do refer to our exchange warranty policy.
If your claim is approved:
-You will be required to cover the initial shipping cost to send the item back to us.
-Upon receiving and verifying the product, the shipping fee will be reimbursed as store credit to your NASTY account.
4. Important Notes
- Warranty claims must be submitted within the warranty period specific to the product.
- Items returned without prior approval or that do not meet warranty conditions will not be eligible for refund or replacement.
- All decisions regarding warranty approvals and refund values are made at the discretion of the NASTY support team and are considered final.
For any questions regarding your order, product concerns, or the refund process, please contact our customer care team at hello@nastyworldwide.com.